Refund policy

Return & Refund Policy

We accept return requests within 14 days of delivery.

To be eligible for a return, the item must be unused, unopened, and in its original packaging, with proof of purchase.

For hygiene and safety reasons, opened or used cosmetic and personal care products cannot be returned, unless the item arrived damaged, defective, or incorrect.

To request a return, contact us at info@mondelius.com before sending any product back. If your return is approved, we will provide you with return instructions and the applicable return address.

Items sent back without prior approval may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at info@mondelius.com within 7 days of delivery and include your order number and photos of the issue.

Return shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Any applicable return instructions will be provided after your return request is approved.

Exchanges

We do not offer direct exchanges. If your return is approved, you may place a new order for the preferred product.

Refunds

Once the returned item has been received and reviewed, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.

If you have not received an approved refund within 15 business days, contact us at info@mondelius.com.

European Union customers

Where applicable, customers in the European Union may have a legal right to withdraw from an online purchase within 14 days, subject to statutory exceptions, including certain sealed goods that are not suitable for return for health or hygiene reasons after being unsealed.

For any return questions, contact info@mondelius.com.